Refund policy

RETURN POLICY
Orders shipped with USPS: Sorry, we currently are not able to accept refunds or exchanges for online shipping orders. However, we want you to be happy with your order! If your order is missing an item or you were sent an incorrect or damaged item, please message us within 5 days of delivery. Replacements will be sent out as soon as we can.  We require a photo and return of the merchandise before processing a return or exchange. Please email orders@ohshiny.co for help with your order. 

Orders picked up in store or local delivery: 
ALL SALES ARE FINAL ON THE FOLLOWING: BALLOONS, PLUSHIES, WEARABLE MERCHANDISE, PERISHABLE GOODS, CUSTOM DECOR AND ALL SEASONAL / HOLIDAY ITEMS

FOR ALL THE OTHER PRODUCTS, RETURNS ARE ACCEPTED IN STORE WITHIN 7 DAYS OF PURCHASE DATE.  Digital receipt must be shown for the return. All returns must be unopened, unused, and in new condition. Refunds will be issued back in the original method of payment only. We reserve the right to not accept returns on any items that appear used or damaged.